Frequently Asked Questions
Ordering The Knit Kits
We have moved our manufacturing to the US, and are ramping up production and launching our new ecommerce website. We have stock ready to be ordered, and will be offering more in the future.
We currently have the ROSE and the SKY BLUE Knit Kits available with more colors coming soon. Please take our survey and let us know what colors you would like to see.
New colors may be introduced in the form of "Pre-Order" where you can place your order prior to production. Specific details will be supplied with all pre-orders.
Once you place your order you will be notified with e-mails that the order has been 1) placed, 2) charged and 3) fulfilled and that it has been shipped.
We are slowly introducing new colors of The Knit Kit (please take our survey) and will periodically have these colors on "Pre-Order. Estimated ship dates will be indicated on the product page as well as updates via email.
Log into your TheKnitKit.com account and view your “Order Status”. If your item hasn’t been shipped (Fulfillment Status = unfulfilled), simply send an email to "firstname.lastname@example.org" with your Order Number and request your order be cancelled.
If your item has been shipped and you’ve been billed and you would still like to exchange your item, please wait until your item has been delivered and then follow instructions in our "Guarantee, Exchanges & Returns" policy here.
On regular orders you will be billed when the order is placed. On Pre-Orders, you will only be billed on the day that your item is shipped. A shipping notification will be sent to you to let you know your item is on its way. Depending on your location, you may receive your pre-order on, or shortly after, the release date.
Please note: If the release date for Pre-Orders falls on or close to a holiday, there could be a brief delay in shipping.
If you haven’t received your shipping notification and the release date has passed: Please call our customer service at 208-286-1584 | Toll Free 877-564-8548 to find out when your pre-order will arrive. Please have your order number handy.
If you have received your shipping notification: Please log into your account on TheKnitKit.com to check the shipping status – your order may be waiting for you at your local post office. If your item isn’t at the post office, contact our customer service department at 208-286-1584 | Toll Free 877-564-8548 to make a lost shipment claim and we’ll help you track it down.
Retailers and Wholesale Orders
Retailers of The Knit Kit will be able to purchase and track wholesale orders on The Knit Kit's new ecommerce website.
Once we have confirmed your account status as a Retailer/Wholesaler you will be able to order full cases of The Knit Kit at wholesale prices. Each case contains ten (10) full packaged Knit Kits. At this time cases are sold by color only. We do not sell "mixed color" cases at this time at the wholesale prices.
As an approved Retailer you can have your shop/business listed in our "Where to Buy" directory.
Please contact our customer service department at 208-286-1584 | Toll Free 877-564-8548 or email email@example.com and provide your business details:
Please indicate if this is a "new" listing or if you are editing and existing listing. If you are editing an existing listing please provide us with the name of the current listing.
- Store Name
- Complete Street Address
- Website & email (if you have one)
- Hours of Operation
Additionally you may also provide:
- Any social media links (Facebook, Twitter, etc.)
- Store Logo
- Short description or information about your business
We will fill wholesale orders in the order that they are received. The Knit Kit really appreciates your shops orders and will do everything we can to let you know the status of our inventory and wholesale orders being fulfilled. If you anticipate a large order, please contact us so that we can anticipate our product needs and schedule necessary inventory production. If you have any questions please do not hesitate to contact us at 208-286-1584 | Toll Free 877-564-8548 or email firstname.lastname@example.org